Employment Opportunity at Assam State Disaster Management Authority

Assam State Disaster Management Authority is inviting applications from individuals to fill the following positions:

• Operators for SEOC under Project ERSS of NDMA:
  1. Qualification: BSc in Statistics/Information Technology.
  2. Computer Skills: Proficiency in the use of internet based applications, MS Word, MS Excel, Power Point.
  3. Experience: Minimum 1 years of work experience preferably in a government setting.  Work experience in E-Governance projects, call centre, telephonic help line,· will be preferred.
  4. Scope of work: Answer a multi-line phone system, providing information, referral or response as required to the public by applying extensive procedures and using sound judgment. Receive, prioritize,and handle multiple, simultaneous emergency and· administrative phone calls for assistance, evaluates and prioritizes the calls received and takes necessary action.  Identify, through appropriate and timely questioning of the caller, the· nature of the problem; summarize the critical information for public safety first responders in the CAD (computer aided dispatch) system using correct grammar, spelling, and punctuation, and refer and classify calls according to the level of response required.
• Supervisor for SEOC under Project ERSS of NDMA:
  1. Qualification: MSc in Geo-informatics/Atmospheric Sciences /Remote Sensing & GIS
  2. Computer Skills: Proficiency in the use of internet based applications, MS Word, MS Excel, Power Point.
  3. Experience: Minimum 2 years of work experience preferably in a Government sector. Work experience in E-Governance projects, call centre, telephonic help line,· will be preferred.
  4. Scope of work: Assign and distribute work, evaluate staff performance, interview and recommend the hiring of staff and recommend disciplinary action; coordinates shift schedules; coordinates leaves and holiday schedules to insure shift coverage as required.  Coordinates the training of ERSS staff by identifying training needs, selecting· staff to provide internal training, monitoring progress;  Acts as department liaison in the area of public safety communications,· making regular contact with user agencies to identify and solve problem. Investigates external and internal complaints though oral interviews, written report and review of audiotapes.  Ensures the proper maintenance of records relating to 112 calls.·  Answer a multi-line phone system, providing information, referral or· response as required to the public by applying extensive procedures and using sound judgment.  Receive, Prioritize, and handle multiple, simultaneous emergency and· administrative phone call for assistance, evaluates and prioritizes the calls received and takes necessary action.  Process complaints and make appropriate referrals on a broad variety of· public safety matters, that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources.  Identify, through appropriate and timely questioning of the caller, the· nature of the problem; summarize the critical information for public safety first responders in the CAD (computer aided dispatch) system using correct grammar, spelling, and punctuation, and refer and classify calls according to the level of response required.

The last date to submit the applications is on 14^th March 2023.

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